Return & Refund Policy
Shop with absolute confidence. Enjoy our hassle-free 7-day return guarantee across Bangladesh.
7-Day Free Returns
From the moment you receive your parcel
100% Genuine Refund
Original amount refunded with no deductions
Doorstep Pickup
Convenient courier return pickup service
How the Return Process Works
4 simple steps to return any eligible item and receive your replacement or money back
Initiate Request
Contact customer support within 7 days of receiving your package with your order number and unboxing photos.
Courier Pickup
Our partner courier picks up the product from your address, or you can drop it at a local courier point.
Quality Check
Our warehouse team inspects the item within 24-48 hours of arrival to verify the reported condition.
Refund / Replacement
Get an immediate replacement dispatched or a full refund issued to your preferred payment method.
Eligible for Returns & Exchanges
- Defective or Damaged Products: If the product arrives physically broken, malfunctioning, or unsealed.
- Wrong Item Received: If the item delivered does not match the product ordered (color, size, model).
- Missing Accessories: If essential parts, cables, or accessories mentioned in the listing are absent.
- Unused in Original Box: Items in complete original packaging with all tags, labels, and warranty cards intact.
Non-Returnable Items & Conditions
- Beyond 7 Calendar Days: Requests initiated after the 7-day delivery confirmation window has passed.
- Opened Personal Care & Hygiene: Innerwear, cosmetics, fragrances, and hygiene items once their seal is broken.
- Customer-Induced Physical Damage: Drops, water spills, power surges, or unauthorized repair attempts.
- Missing Original Packaging: Products returned without their original manufacturer box, barcodes, or serial numbers.
Refund Channels & Processing Timelines
| Original Payment Method | Refund Destination | Estimated Processing Time | Transfer Fee |
|---|---|---|---|
| Cash on Delivery (COD) | bKash, Nagad, or Bank Transfer | 2 to 3 Business Days | Free (0%) |
| bKash / Nagad Online | Direct reverse to source wallet | 1 to 2 Business Days | Free (0%) |
| Visa / Mastercard / Amex | Original Card Issuer / Bank Account | 5 to 7 Bank Working Days | Free (0%) |
| ELVOA Store Credit / Voucher | Account Credit Code | Instant (Within 1 Hour) | Free (0%) |
Need to Start a Return?
Have your Order Number ready and reach out to our dedicated resolution desk. We will arrange everything for you swiftly.